Privacy Policy

Privacy Policy

Last Updated: August 15 2025

1. Information We Collect

·       1.1 Information You Provide Directly: Name, company name, job title, email, phone number, billing/payment details, customer service inquiries.

·       1.2 Information Collected Automatically: Log data (IP address, browser, device info, visit time/date), usage data (features/pages used).

·       1.3 Call and Communication Data: Caller name, phone number, call content, appointment details, transcriptions and AI-generated notes.

2. How We Use Your Information

·       Provide and improve Services.

·       Communicate via text, email, phone.

·       Send updates, reminders, promotions (with consent).

·       Process payments and manage subscriptions.

·       Analyze website usage and improve functionality.

·       Comply with legal obligations.

3. Marketing Communications

·       By submitting your phone/email, you consent to receive texts, calls, and emails. Message frequency may vary. Standard text/data rates apply.

·       Opt-out: reply 'STOP' to texts; click 'unsubscribe' in emails.

4. How We Share Your Information

·       We do not sell/rent your personal information.

·       We may share with service providers (SMS/email, CRM, hosting), business partners (authorized integrations), legal authorities (when required).

5. Data Retention

·       We retain data as long as necessary for Services, legal obligations, dispute resolution.

·       Call logs, transcriptions, customer contact info stored for 12 months, unless required otherwise.

6. Data Security

·       We use encryption, access controls, secure servers.

·       No method of internet transmission is 100% secure; we cannot guarantee absolute security.

7. Your Rights

·       Depending on jurisdiction (GDPR, CCPA), rights may include: access, correction, deletion, restriction, objection, portability, withdraw consent.

·       To exercise rights, contact us (details below).

8. International Users

·       Data may be transferred/stored in the U.S. or other jurisdictions with different laws.

9. Children’s Privacy

·       Services not directed to individuals under 18. We do not knowingly collect data from minors. If collected without consent, we will delete it.

10. Changes to This Privacy Policy

·       We may update from time to time. Updates posted with revised 'Last Updated' date.

11. Contact Us

·       Dow Erwin Agency 

·       Email: [email protected]

·       Phone: 803-315-0000

·       Address: 1015 Charlotte Ave. Ste 111, Rock Hill, SC 29732