Privacy Policy

Privacy Policy

Last Updated: August 30, 2026

1. Information We Collect

1.1 Information You Provide Directly: We may collect your name, company name, job title, email address, phone number, billing or payment details, and information you provide in customer service inquiries.

1.2 Information Collected Automatically: We may collect log and usage information such as IP address, browser and device information, visit date and time, and pages or features used.

1.3 Call and Communication Data: We may collect caller name, phone number, call content, appointment details, transcriptions, and AI-generated notes when you interact with our services.

2. How We Use Your Information

We use information to provide, operate, secure, and improve our services; respond to inquiries; coordinate appointments; process payments and subscriptions; provide customer support; analyze website usage; and comply with legal obligations.

We may communicate by email, phone, or SMS only as permitted by law and according to the communication preferences and consent choices you provide.

3. SMS and Marketing Communications

Providing a phone number does not by itself create consent to receive SMS marketing or non-marketing messages.

On our website chat widget, you may separately choose an optional, unchecked checkbox for informational/non-marketing messages and a separate optional, unchecked checkbox for promotional/marketing messages from The Dow Erwin Company Inc. d/b/a Dow Erwin Agency. You may select one, both, or neither checkbox. SMS consent is not required to submit a request or make a purchase.

Informational messages may include inquiry responses, appointment coordination, service updates, and follow-up communications. Promotional messages may include offers and service announcements. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Reply HELP for help or STOP to unsubscribe from SMS messages. Email recipients may use the unsubscribe link included in promotional emails.

4. How We Handle and Disclose Information

We may use service providers that support our operations, such as SMS and email delivery, CRM, website hosting, payment processing, and customer service. They may process information only to provide services for us and under appropriate confidentiality and security obligations. We may also disclose information when required by law or to protect legal rights and safety.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention

We retain information only as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Call logs, transcriptions, and customer contact information may be retained for up to 12 months unless a longer period is required by law or necessary for an active service relationship.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards, including access controls and secure systems. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, objection, or portability of personal information, and to withdraw consent where processing relies on consent. Contact us using the details below to exercise applicable rights.

8. Cookies

We may use cookies and similar technologies to understand website usage, improve performance, and personalize the experience. You may manage cookies through your browser settings.

9. International Users

Information may be transferred to and stored in the United States or other jurisdictions that may have different data-protection laws.

10. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors. If we learn that information was collected from a minor without appropriate authorization, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Last Updated date.

12. Contact Us

The Dow Erwin Company Inc. d/b/a Dow Erwin Agency

Email: [email protected]

Phone: 803-315-0000

Address: 1015 Charlotte Ave Suite 111, Rock Hill, SC 29732